Refunds and support
What can be refunded, what cannot, and how to raise a billing issue.
Refundable
- A duplicate charge.
- A failed top-up where credits were never delivered.
- A documented service fault that prevented use of a plan for a material part of its window.
Not refundable
- Credits already spent on completed API calls — the tokens were generated and paid upstream.
- A plan window that has elapsed while unused.
- Output quality not matching expectations. Test with a small top-up or the shortest plan before committing.
The shortest plan exists precisely so you can evaluate the service for a small amount before buying a longer window.
Raising an issue
Email support@claudeapikey.dev with the account email, approximate date and time, amount and payment method. Do not include your API key or full card number.
For a technical fault rather than a billing one, include the endpoint, model id, status code and error body — see Troubleshooting.