Refund Policy

Last updated: May 5, 2026

Due to the nature of digital goods, all sales are final. Every redeem code is verified as valid and functional before delivery.

When a Refund May Be Considered

A refund may be considered only if all of the following conditions are met:

• There is a genuine issue caused by our side (e.g. the API key is non-functional or incorrectly delivered)
• Less than 5% of the purchased balance has been consumed
• You have contacted our support team and the issue remains unresolved after 7 days

Refunds Are Not Provided If:

• The buyer did not read the product description before purchasing
• The buyer expected a Claude AI account instead of an API key
• The buyer does not know how to configure or use the API key
• The buyer used the code on an incompatible third-party tool
• More than 5% of the balance has been consumed

Contact Support First

Before raising any dispute, please contact our support team. We provide full setup assistance and will resolve any technical issues promptly.

Support hours: 10:00 AM – 5:00 PM UTC

Email: support@aiprimetech.io

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